Frequently Asked Questions

Welcome to FAQs!

What is TheFitnessPortal

... glad you asked!

It's a new online website/app which allows fitness coaches and personal trainers to coach and manage their clients, and their clients to be coached and reach their fitness targets.

In days of old, inefficient email and messaging systems are used by coaches and clients.

TheFitnessPortal is the next generation!

Coaches are able to invite their clients to their portal, and then set diet and training plans, interact with messages and also manage check-ins.

Clients are able to access the diet and training plans set by their coach and also check-in (send progress updates) by answering questions set by their coach and update photos.

TheFitnessPortal also contains a Log Book system. When in the gym, clients are able to track their sessions and coaches are then able to ensure progress is being made.

TheFitnessPortal contains ALL of the tools necessary to progress and reach fitness goals, all in one place!

Coming February 1st 2020!

Added on 1/1/2020 in General Questions?
How much does TheFitnessPortal cost?

30 day subscription: £20. 365 day subscription: £200.

If you are a gym or a large organisation and would like to have multiple coaches, please get in contact with us for a custom rate :)

Added on 1/1/2020 in General Questions
What are Question Sets?

When a Client gives you feedback on their progress there are generally questions their Coach will ask...

  • How is your strength?
  • Are you resting enough?
  • Are your workouts too easy?
  • etc etc
.These questions will differ from Client to Client. Male Clients looking to increase strength will need to give their Coach different feedback to a female looking to drop weight and increase fitness.

This is where Question Sets come into play. After creating a Question Set, Coaches are then able to add Questions into the Question Set.

Once created, Question Sets can then be assigned to Clients. Multiple Clients can be assigned to the same Question Set. This is handy for having Question Sets for types of Clients, such as male Clients looking to increase strength, or women looking to get ready for a competition.

When Clients check-in with a progress update, if they have a Question Set assigned to them, the Questions from within that Question Set (assigned to them) are presented. The answers they give will be sent along with the progress photos the Client attaches.

Added on 1/1/2020 in Question Sets
As a Coach, if I change a Question Set (such as add, remove or edit a question) will this change for all Clients assigned to the Question Set?

In the future, for all Clients assigned - yes. But, as you would expect, it will not alter previous check-ins.

Added on 1/1/2020 in Question Sets
How many Question Sets and Questions can be created?


Added on 1/1/2020 in Question Sets
How many Clients can be assigned to a Question Set?


Added on 1/1/2020 in Question Sets
If a Client has no assigned Question Set, what do they see when they check-in?

They will not see any Questions, just the ability to upload progress photos. Question Sets are not an absolute requirement, just a useful tool available.

Added on 1/1/2020 in Question Sets
As a Coach, if I stop working with a Client or temporarily stop working with them, how do I remove them or disable them from my Portal?

Go into Clients, find the Client you are looking for and then go to Admin Options, which will then give the options to Disable or Delete the Client, depending on which you would prefer to do.

Added on 1/1/2020 in Clients